Shipping policy

Shipping & Order Tracking

Delivery Time
Most orders arrive within 5-11 business days from the day you order. Occasionally a package may take a few days longer depending on your location and carrier volume — if yours does, it's on its way, not lost.

Order Tracking
As soon as your order ships, you'll get a confirmation email with your tracking number and link. Since your package travels internationally, please allow 24-72 hours for the first tracking update to appear, and note that updates can pause for a day or two between scans — this is completely normal.

Where's my order?
Track it anytime with the link in your shipping email, or enter your tracking number at 17track.net for the full journey. You can also reach us at support@rollie.store and we'll look into it for you.

Haven't seen a tracking update in a while?
If your tracking hasn't moved in 5+ business days, don't worry — this can happen mid-transit. Email support@rollie.store with your order number and we'll chase it down right away.

Shipping Delays
Once a package leaves our fulfillment center, factors outside our control — customs clearance, weather, or carrier backlogs — can occasionally affect timing. We appreciate your patience, and we're always happy to give you an update if you reach out.