Refund policy

Refund Policy

At Rollie, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee
You have 30 days from the date of delivery to request a refund. If 30 days have passed since delivery, we unfortunately can't offer a refund.

Eligibility
To be eligible for a refund, your item must be unused and in the same condition that you received it, in its original packaging.

How to Request a Refund
Email us at truebloodltd@gmail.com with your order number and reason for return. We'll respond within 24 hours with return instructions.

Return Shipping
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective, in which case we cover the cost.

Refund Processing
Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with photos of the issue, and we'll send a replacement or full refund at no extra cost.

Non-Returnable Items
Gift cards and final sale items are not eligible for return.

Questions?
Reach out anytime at truebloodltd@gmail.com — we reply within 24 hours.